TERMS & CONDITIONS

Equipment
The company reserves the right to substitute hired equipment with equipment of a similar type and value without notice in the event of previous damage or loss of booked equipment.

All sizes quoted are approximate

All goods remain the property of the company at all times.

Damaged good due to customers fault the deposit will be taken depending on the damage.

The company reserve the right to amend or alter any product specifications without prior notice

 

Site Location, Facilities & Conduct

Hired equipment will be set up in one location only as agreed on arrival and will not be moved once unloaded and erected.

The company reserve the right to refuse delivery if the venue or site is deemed to be unsuitable by our delivery personnel or if the client has failed to notify the company of any delivery obstructions such as stairs or excessive loading distances from our vehicle to the installation site. In such a case no refund will be given and the full hire fee will be due.

The client is responsible for ensuring a power supply is suitable and located within 10 meters or were the equipment will be erected failure to do so may result in the equipment been unable to be erected and in such a case no refund will be given and the full hire fee will be due.

The client is responsible for ensuring that suitable security and crowd control measures are in place prior to start of event.

The company reserves the right to cease operation and remove hired equipment from site if at any time a representative of the company feels that guests or clients conduct endangers the safety of the guests, clients, themselves or the safety of the hired equipment. In such cases no refund will be given and full contracted fees will be due to the company.

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Generator Hire

In the event of any mechanical breakdown of generator equipment during your event preventing us from being able to fulfill our contracted obligations our liability shall be limited to a refund of any monies paid in relation to the contracted event on a pro-rata reduction in the hire fee (based on event start & finish time only). No further compensation will be paid irrespective of any loss of earnings or additional expenses incurred as a result of the hire.Delivery fees are also not covered by our pro-rata reduction policy.

Pro rata reductions & refunds are also limited to the specific items at fault, not the package as a whole. This includes generator failure being limited to the cost of the generator only, not the items being powered by it. If this causes any concerns, please be sure to book backup generators from us at a highly subsidised rate (see generator section for details)

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Liability & Insurance

The company’s liability insurance covers use of the equipment only. Not the participants themselves. You as a hirer must ensure that you have adequate insurance to cover your guests

The client agrees to indemnify the company for any damage or theft of the company’s equipment whilst on hire. All responsibility is down to the client themselves.

The company accept no liability for any damage or loss of personal property and or any injury arising from the use of the hired equipment. All responsibility is down to the client themselves.

Any equipment booked on 'dry hire' is not covered by the company’s insurance policy and the client is responsible for suitable insurance cover. All responsibility is down to the client themselves.

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Delivery & collections

All delivery and collection times are approximate and are subject to change without prior notice. Please ensure that you allow plenty of time before and after your party start time to ensure that everything runs smoothly on the day (we usually recommend 2hrs before just in case) and we could collect anything up until midnight of the same day.

In the event of traffic or other uncontrollable circumstances preventing us from being able to fulfill our contracted obligations our liability shall be limited to a refund of any monies paid in relation to the contracted event on a pro-rata reduction in the hire fee in the event of delayed start (based on event start time only). No further compensation will be paid irrespective of any loss of earnings or additional expenses incurred as a result of the hire.

In the event of any mechanical breakdown of equipment during your event preventing us from being able to fulfill our contracted obligations our liability shall be limited to a refund of any monies paid in relation to the contracted event on a pro-rata reduction in the hire fee (based on event start & finish time only). No further compensation will be paid irrespective of any loss of earnings or additional expenses incurred as a result of the hire.

Should something drastic happen on our vehicles and in the event we are unable to collect our equipment from your premises you will be informed, however The company will accept no liability or responsibility for loss or damage to property or the surface the inflatable is erected on. The company accept no liability for any damage or loss of personal property and or any injury arising from the use of the extended hire.

All items delivered to you are left in your care whilst we are absent until such time as we are able to collect the item(s) you have hired. In some cases this may not be as agreed due to circumstances out of our control. Please ensure that all equipment is kept in a safe and secure location, especially in peak season where collections can be as late as 12midnight due to the high volume of work we undertake.

All items delivered to you are left in your care whilst we are absent until such time as we are able to collect the item(s) you have hired. In some cases this may not be as agreed due to circumstances out of our control. Please ensure that all equipment is kept in a safe and secure location, especially in peak season where collections can be as late as 12midnight or the following day due to the high volume of work we undertake. We must stress that our property is still legally in your care until we have collected the property and as such the company will accept no liability or responsibility for loss or damage to property or the surface the inflatable is erected on. The company accept no liability for any damage or loss of personal property and or any injury arising from the use of the extended hire.

All items delivered to you are left in your care whilst we are absent until such time as we are able to collect the item(s) you have hired. Should any equipment left in your care be damaged or stolen regardless of fault or blame, The company will accept no liability or responsibility for loss or damage to our property.

As stated above, All items delivered to you are left in your care whilst we are absent until such time as we are able to collect the item(s) you have hired. In some cases this may not be as agreed due to circumstances out of our control. Please ensure that all equipment is kept in a safe and secure location, especially in peak season where collections can be as late as 12midnight or the following day due to the high volume of work we undertake. We must stress that our property is still legally in your care until we have collected the property. Should any equipment left in your care be damaged or stolen regardless of fault or blame as a result of the extended hire, The company will accept no liability or responsibility for loss or damage to our property.

Should any item(s) or equipment left in your care either through normal hire circumstances or extended hire circumstances be lost, stolen or damaged. Payment for repair or replacement will be expected in full and will be invoiced accordingly

Suitable access to the set up area must be provided at all times. Should you choose to accept delivery of any of our entertainment without proper external access to the set up area, it may be necessary for you to invite us through your property. Should you choose to ask us to deliver the item through your property. This company and or its employees will not accept any liability for any loss or damage to persons or property under any circumstances. some of our items by there very nature may be wet, dirty, very bulky and have sharp objects that may damage doors, wallpaper, cupboards. As such delivery in this method is strongly NOT advised and all responsibility for any damages occurring as a result remain with person who placed the order for booking or the owner of the damaged property although due care will be taken at all times. If in any doubt,

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PLEASE DO NOT BOOK WITH US.

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Refusal of collection
In the rare event that you are unhappy with your entertainment for whatever reason, there is no valid reason for holding our equipment to ransom. In the event that a customer does hold an item to ransom we will have no option to contact the police. Withholding equipment from is is a criminal offence despite weather or not you are happy with our service.